PRIVACY POLICY

Last updated on June 12, 2019

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at Milk-o.in, or the Milk-o mobile application (collectively, “Platform”) made available by milk-o  Private Limited (“Milk-o”, “Company”, “we”, “us” and “our”),  a private limited company established under the laws of India having its registered office at STV NAGAR TIRUPATI

The terms “you” and “your” refer to the user of the Platform. The term “Services” refers to any services offered by Milk-o whether on the Platform or otherwise.

Please read this Policy before using the Platform or submitting any personal information to Milk-o. This Policy is part of and incorporated within, and is to be read along with, the Terms of Use.



SECTION 1 – YOUR CONSENT
By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the Platform.



SECTION 2 – POLICY CHANGES
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavor to provide you with reasonable notice of such changes, such as via a prominent notice on the Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.


SECTION 3 – LINKS TO OTHER WEBSITES
The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Milk-o shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

SECTION 4 – INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you:

Information you give us
This includes information submitted when you:
(a) Create or update your Milk-o account, which may from time to time include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by Milk-o at its sole discretion and at such time if it is feasible for Milk-o, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
(b) Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the Platform (“Your Content”).
(c) Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
(d) Correspond with Milk-o for customer support;
(e) Participate in the interactive services offered by the Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
(f) Enable features that require Milk-o may access to your address book (a book for recording the names, addresses, and telephone numbers of friends, acquaintances, etc a facility on a computer or mobile phone which allows a user to store details of their personal contacts. In this case the milk-o platform is not collecting the user(s) address book but this is visible to user and milk-o solely informing to the customer that milk-o may use your address book for improve our service but not for any other purpose  )or calendar;
(g) Report problems for troubleshooting.
(h) If you sign up to use our Services as a delivery partner, we may at our sole discretion and at such time if it is feasible for Milk-o, collect location details, copies of government identification documents and other personal details (including but not limited to KYC, background verification), call and SMS details.

Information we collect about you
With regard to each of your visits to the Platform, we will automatically collect and analyze the following Demographic and other information:
(a) When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication
(b) Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
(c) Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Platform includes the Milk-o advertising services (“Ad Services”), which may collect user activity and browsing history within the Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Milk-o cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
(d) Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, the length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
(e) Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies/Vendors may use mobile device IDs to track your usage of the Platform;
(f) Stored information and files:  Milk-o mobile application (Milk-o app/collectively platform) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Milk-o app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Milk-o app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
(g) If you are a customer or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Information we receive from other sources
(a)
We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated entities or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
(b) When you sign in to Platform with your SNS account (provided such facility is facilitated by us), or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process.  Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
(c) If you are a customer or a delivery partner, we may, additionally, receive feedback and ratings from other users.


SECTION 5 – COOKIES
Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
(a) Authenticating users;
(b) Remembering user preferences and settings;
(c) Determining the popularity of content;
(e) Analyzing in-site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.


Please see our Cookie Policy  for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.


SECTION 6 – USES OF YOUR INFORMATION
We use the information we collect for the following purposes, including:
(a) To provide, personalize, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalize your milk-o account;
(b) To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
(c) To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(d) To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (email or SMS or telephone) with information about these services;
(e) To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
(f) To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
(g) To allow you to participate in interactive features of our Services, if any; or
(h) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
(i) If you are a delivery partner, to track the progress of delivery or status of the order placed by our customers.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above.  Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.


SECTION 7 – DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for the following purposes:

With Service Providers
We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys.

With Other Users
If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.

For Crime Prevention or Investigation
We may share this information with governmental agencies or other companies assisting us, when we are:
(a) Obligated under the applicable laws or in good faith to respond to court orders and processes; or
(b) Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
(c) Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
(d) Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

For Internal Use
We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and the Companies Act, 2013 to the extent applicable) of such person.

While you cannot opt out of advertising on the Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective:
(a) To fulfill the purpose for which you provide it.
(b) We may share your information other than as described in this Policy if we notify you and you consent to the sharing.


SECTION 8 – DATA SECURITY PRECAUTIONS
We have in place reasonable technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent un-authorized access.



SECTION 9 – OPT-OUT
When you sign up for an account, you are opting in to receive emails from Milk-o. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Milk-o.

If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at care@Milk-o.com. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations/requirements. We may not be able to offer you any or all Services upon such withdrawal of your consent.


SECTION 10 – GRIEVANCE OFFICER AND PLATFORM SECURITY
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at care@Milk-o.com or write to our Grievance Officer at the following address:

Milk-o Grievance Officer
milk-oPrivate Limited  D.No 19-42-S8-590 S T V NAGAR TIRUPATI, Chittoor District Andhra pradesh, 517501

If you come across any abuse or violation of the Policy, please report to care@Milk-o.com

Further, please note that the Platform stores your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which may store this data on their servers located outside of India. Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at  The privacy policy adopted by milk-o In the event you have questions or concerns about the security measures adopted by milk-o, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organizations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above.

TERMS OF SERVICE

Overview

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

SECTION 1 – GENERAL

These terms of use (the “Terms of Use”) govern your use of our website www.Milk-o.com (the “Website”) and our “MILK-O” application for mobile and handheld devices (the “App”). The Website along with sub domains and the App are jointly referred to as the “Platform”. Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading or even merely using the Platform, you shall be contracting with Milk-o and you signify your acceptance to the Terms of Use and other Milk-o policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, Cookies Policy) as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.

The Platform is operated and owned by  milk-o, a company incorporated under the Companies Act, 2013 and having its registered office at B1-006, Lower Ground Floor, Boomerang, Chandivali Farms Road, Powai, Mumbai, MH 400072, India. For the purpose of these Terms of Use, wherever the context so requires, “you” shall mean any natural or legal person who has agreed to become a buyer or customer on the Platform by providing Registration Data while registering on the Platform as a registered user using any computer systems. The terms “milk-o”, “we”, “us” or “our” shall mean milk-o plat form.

Milk-o is engaged in the business of food product retail trading and is in the supply of everyday food requirements on a subscription model and on non subscription basis (i.e. ad hoc requirements) and allow buyers (“Buyer/s”) to browse various goods or services (“Products”) offered for sale (“Services”). The Buyers can choose and place orders (“Orders”) from variety of Products listed and offered for sale on the Platform and Milk-o enables delivery of such Orders at select localities of India (“Delivery Services”).

SECTION 2 – AMENDMENTS

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Milk-o policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Milk-o policies and note the changes made on the Platform. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Milk-o policies. As long as you comply with these Terms of Use, Milk-o grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Milk-o policies (including but not limited to Cancellation & Refund Policy, Privacy Policy as may be posted on the Platform from time to time.

SECTION 3  USE OF PLATFORM AND SERVICES

1. All the Products listed on the Platform will be sold at MRP unless otherwise specified. These prices are subject to change with/without notification to you. You agree to pay for the price which is applicable and levied at the date of delivery.

2. Milk-o does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Manufacturers, Producers/Vendors. You are advised to independently verify the bona fides of any particular Manufacturers, Producers/Vendors of whose products that you choose to deal with on the Platform and use your best judgment in that behalf. 

3. Certain products like milk and other dairy products, bread, fruits, vegetables, eggs need to be consumed within 1-2 days of delivery or in accordance with the instructions or specifications of the Manufacturers, producers, Vendors made available on the package, if any. We recommend that you consume the same accordingly as any complaints regarding the quality, deficiency of a particular product will be addressed by the Manufacturers, producers, Vendors considering the follow of instructions or specifications of the Manufacturers, producers, Vendors.

4. Certain products like milk and other dairy products, bread, fruits, vegetables, eggs need to be stored in the refrigerator at a particular temperature levels. We recommend that you store the same accordingly as any complaints regarding the quality, deficiency of a particular product will be addressed by the Manufacturers, producers, Vendors considering the adherence of storage guidelines.

5. THE PRODUCT IMAGES DISPLAYED ON PLATFORM ARE ONLY FOR REFERENCE PURPOSE. WHILE EVERY REASONABLE EFFORT IS MADE TO MAINTAIN ACCURACY OF INFORMATION ON THE PLATFORM, ACTUAL PRODUCT PACKAGING, PRODUCT SIZE, WEIGHT, MRP AND SUCH OTHER PRODUCT DETAILS MAY CONTAIN MORE AND/OR DIFFERENT INFORMATION THAN WHAT IS SHOWN ON THE PLATFORM. IT IS RECOMMENDED NOT TO SOLELY RELY ON THE INFORMATION PRESENTED ON THE PLATFORM.

6. Milk-o neither make any representation or guarantee or warranty as to specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Milk-o accepts no liability for any errors or omissions, on behalf of Manufacturers, Producers/Vendors.

7. Milk-o is only a retailer procuring products from Manufacturers, Producers/Vendors. In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, user can notify the same to Milk-o and concerned Manufacturers, Producers/Vendors shall be liable for redressing Buyer complaints. In the event you raise any, we shall assist you to the best of our abilities by providing relevant information to you, such as details of the Manufacturers, Producers/Vendors and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.

8. Call Recording: Milk-o may contact via telephone, SMS or other electronic messaging or by email with information about the Service to be offered to you or any feedback thereon. Any calls that may be made by milk-o, by itself or through a third party, to the users pertaining to any Order booking requests of a user may be recorded for internal training and quality purposes by Milk-o or any third party if any appointed by milk-o.

9. Milk-o- Use of the Website and App (Android and iOS)

i. You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:


a.  belongs to another person and which you do not have any right to;

b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

c. is misleading or misrepresentative in any way;

d. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

e. harasses or advocates harassment of another person;

f. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;

g. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

h. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];

i. promotes an illegal or unauthorized copy of another person’s copyrighted work (see “copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

j. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

k. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

l. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;

m. contains video, photographs, or images of another person (with a minor or an adult);

n. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

o. engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform. Throughout these Terms of Use, milk-o’s prior written consent means a communication coming from milk-o’s Legal Department, specifically in response to your request, and expressly addressing and allowing the activity or conduct for which you seek authorization;

p.
solicits gambling or engages in any gambling activity which is or could be construed as being illegal;

q. interferes with another user’s use and enjoyment of the Platform or any third party’s user and enjoyment of similar services;

r. refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;

s. harm minors in any way;

t. infringes any patent, trademark, copyright or other intellectual property rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

u. violates any law for the time being in force;

v. deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

w. impersonate another person;

x. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

y. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;

z. is false, inaccurate or misleading;

aa. directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or

ab. creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.


ii. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.

iii. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, “password mining” or any other illegitimate means.

iv. You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or any other Buyer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.

v. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name ‘milk-o’, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Milk-o or Manufacturer/Producer/Vendor on platform or otherwise tarnish or dilute any milk-o’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or milk-o’s systems or networks, or any systems or networks connected to milk-o.

vi. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.

vii. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform or any service offered on or through the Platform. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

viii. You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes the rights of Milk-o and/or others.

ix. You shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to goods and service tax, income tax, central excise, custom duty, local levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

x. In order to allow us to use the information supplied by you, without violating your rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with these Terms of Use and Privacy Policy applicable to use of the Platform.

xi. From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other users in any manner.

xii. You shall not engage in advertising to, or solicitation of, other users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which we deem appropriate in its sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

xiii. We reserve the right, but has no obligation, to monitor the materials posted on the Platform. Milk-o shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Milk-o views. In no event shall Milk-o assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.

xiv. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.

xv. It is possible that other users (including unauthorized users or ‘hackers’) may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.

xvi. Milk-o shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking, pen testing attempts without our prior consent or a mutual legal agreement.

SECTION 4 – ACCOUNT REGISTRATION OR USE OF THE PLATFORM

1. You may access the Platform by registering to create an account (“Milk-o Account”) and become a member (“Membership”);

 2. We will create your Milk-o Account for your use of the Platform services based upon the personal information you provide to us You shall only have one Milk-o Account and not permitted to create multiple accounts. If found, you having multiple accounts, Milk-o reserves the right to suspend such multiple account without being liable for any compensation.

3. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

4. We reserve the right to suspend or terminate your Milk-o Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non- compliant with the Terms of Use.

5. Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties.

SECTION 5 – BOOKINGS AND FINANCIAL TERMS

1.
The Platform allows you to place Order bookings for subscription or otherwise and we will, subject to the terms and conditions set out herein, enable the delivery of such Order to you. Milk-o retain the right to accept or reject your subscription booking or Order bookings at its sole discretions and fulfillment is subject to availability of stocks. Milk-o shall make good faith efforts to fulfill Orders but it is under no mandatory obligation to do so in case of reasons beyond control, more particularly detailed hereunder.



2. MILK-O DO NOT MANUFACTURE OR PRODUCE THE PRODUCTS LISTED ON PLATFORM. YOU UNDERSTAND THAT ANY ORDER THAT YOU PLACE SHALL BE SUBJECT TO THE TERMS AND CONDITIONS SET OUT IN THESE TERMS OF USE INCLUDING, BUT NOT LIMITED TO, PRODUCT AVAILABILITY AND DELIVERY LOCATION SERVICEABILITY.

3. As a general rule, all Orders placed on the Platform are treated as confirmed.

4. However, upon your successful completion of booking an Order, we may call you on the telephone or mobile number provided to confirm the details of the Order, the price to be paid. For this purpose, you will be required to share certain information with us, including but not limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.

5. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the Order, due to availability or unavailability of products or change in the price of the Order as informed to us. 

6. All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an Order; or (iii) credit or debit card or cash at the time of delivery. You understand, accept and agree that the payment facility provided by Milk-o is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Milk-o is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

7. You agree to pay us for the total amount for the Order placed by you on the Platform. 

8. The user shall also be liable to pay any additional charges and/or applicable taxes if any which may be applicable to each transaction.

9. In connection with your Order, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third-party payment processor. You agree to pay us for the Order placed by you on the Platform, in accordance with these Terms, using the methods described under clause VII (6) above. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third-party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to the terms and conditions governing the use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking.

10. All the products listed on the Platform will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of booking the Order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of actual delivery additional charges will be collected or refunded or adjusted as the case may be from the wallet balance.

11. THE MANUFACTURER/PRODUCER SHALL BE SOLELY RESPONSIBLE FOR ANY WARRANTY/GUARANTEE OF THE PRODUCTS SOLD TO THE BUYERS AND IN NO EVENT SHALL BE THE RESPONSIBILITY OF MILK-OSINCE WE ARE MERELY RESELLERS.

SECTION 6 – CANCELLATIONS AND REFUNDS

1. Cancellation


i. After making an online subscription or payment for a particular Order/ product, You as a customer can cancel your delivery for a particular day/Order anytime up to the cut-off time (i.e. 10.00 PM of the day preceding the date of actual delivery of product) by creating a vacation on the Platform or by getting in touch with our customer service centre. You can also end the Vacation before the cut off time when you want to recommence the delivery.

ii. In the event of an item on your Order being unavailable, we will contact you on the phone number provided to us at the time of placing the Order and inform you of such unavailability. In such an event you will be entitled to cancel the subscription/Order and shall be entitled to a refund in accordance with our refund policy.

iii. We reserve the sole right to cancel your Order in the following circumstances:

a. in the event of the designated address falls outside the delivery zone offered by us;

b. failure to contact you by phone or email at the time of confirming the Order booking;

c. failure to deliver your Order due to lack of information, direction or authorization from you at the time of delivery; or

d. unavailability of all the items Ordered by you at the time of booking the Order; or

e. unavailability of all the items ordered by you at the time of booking the Order; or

f. in case the delivery person is not allowed inside your compound, community or society or any other reason beyond control causing movement of the delivery person including but not limited to law and order situation.

2. Refunds

i. You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Platform and only in the event of any of the following circumstances:

a. your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;

b. us cancelling your Order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or

c. you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

ii. OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.iii. All refunds will be credited to Your  Milk-o wallet. You can trigger a request in Your Milk-o wallet to transfer the money from Your Milk-o back to source. It will take 3-21 working days for the money to show in Your bank account depending on your bank’s policy.

3. In case of payment at the time of delivery, you will not be required to pay for:

i. Orders where the packaging has been tampered or damaged or spilled by us;

ii. wrong Order being delivered;or

iii. to the extent of the value of the item/s, missing from your Order at the time of delivery.

4. You shall be entitled to return the product in following cases:

i. wrong Order being delivered

ii. Item substantially damaged or deteriorated in quality


5. You can return the product to our delivery partner at the time of receipt of product. Alternatively, you can return the product by contacting our Customer care for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.

SECTION 7 – TERMS OF SERVICE

1. You understand that our liability ends once your Order has been delivered to you.

2. We do not offer any refunds against goods already purchased from the Platform unless an error that is directly attributable to us has occurred during the purchase of such product or services.

3. We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.

4. If you use the Platform, you do the same at your own risk.

5. You agree to use the Platform for bona fide purposes and you shall not cause any financial or other loss to milk-o.  In case Milk-o has reason to believe that the Platform and its services are abused to cause loss or intended to cause loss, we shall reserve all the rights to report to law enforcement agencies and/or take all the actions to prevent/eliminate such loss.

SECTION 8 – NO ENDORSEMENT

1. We do not endorse any Manufacturer or Producer. In addition, although these Terms of Use require you to provide accurate information, we do not attempt to
confirm, and do not confirm if it is purported identity.

SECTION 9 – GENERAL TERMS OF USE

1. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and you wish to download, install, access or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Milk-o policies, you shall immediately discontinue its use. Milk-o reserves the right to terminate your Membership and / or deny access to the platform if it is brought milk-o’s notice that you are under the age of 18 years.

2. If you choose to use the Platform, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide, as part of our security procedures, as confidential and not disclose the same to any person or entity other than us. We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use.

3. As we are providing services in selected cities in India, we have complied with applicable laws of India in making the Platform and its content available to you. In the event the Platform is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorizations, rules and guidelines.

4. You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and Milk-o policies to the attention of all such persons accessing the Platform on your computer or mobile device.

5. You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.

6. You agree and grant permission to Milk-oto receive promotional SMS and e-mails from Milk-o or allied partners. In case you wish to opt out of receiving promotional SMS or email please send a mail to care@Milk-o.com.

7. By using the Plat form you represent and warrant that:

i. All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information.

ii. Your use of the Platform shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.

iii. You will not submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.

iv. You will not use the Platform in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.

v. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platform.

vi. You will not use another person’s username, or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity. 

vii. You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.

viii. You will not delete or modify any content of the Platform, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

ix. You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interests.

x. You shall not access the Platform without authority or use the Platform in a manner that damages, interferes or disrupts:

a. any part of the Platform or the Platform software; or

b. any equipment or any network on which the Platform is stored or any equipment of any third party


8. You release and fully indemnify Milk-o and/or any of its officers and representatives from any cost, damage, liability or other consequences of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable laws of India. Notwithstanding its reasonable efforts in that behalf, Milk-o cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.

SECTION 10 – ACCESS TO THE PLATFORM, ACCURACY AND SECURITY

1. We endeavor to make the Platform available  during the day. However, we do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

2. We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.

3. We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable.

4. We reserve the right to suspend or withdraw access to the Platform to you personally, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended User may not register or attempt to register with us or use the Platform in any manner whatsoever until such time that such user is reinstated by us.

SECTION 11 – RELATIONSHIP WITH OPERATORS IF THE PLATFORM IS ACCESSED ON MOBILE DEVICES

1. In the event the Platform is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android (each being an “Operator”).

2. Your download, installation, access to or use of the Platform is also bound by the terms and conditions of the Operator.

3. You and we acknowledge that these Terms of Use are concluded between you and us only, and not with an Operator, and we, not those Operators, are solely responsible for the Platform and the content thereof to the extent specified in these Terms of Use.

4. The license granted to you for the Platform is limited to a non-transferable license to use the Platform on a mobile device that you own or control and as permitted by these Terms of Use.

5. We are solely responsible for providing any maintenance and support services with respect to the Platform as required under applicable law. You and we acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Platform.

6. You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you or any third party relating to the Platform or your possession and/or use of the Platform, including, but not limited to: (i) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.

7. You and we acknowledge that, in the event of any third party claim that the Platform or your possession and use of the Platform infringes that third party’s intellectual property rights, we, not the relevant Operator, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

8. You must comply with any applicable third party terms of agreement when using the Platform (e.g. you must ensure that your use of the Platform is not in violation of your mobile device agreement or any wireless data service agreement).

9. You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries are third party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third party beneficiary thereof.

SECTION 12 – DISCLAIMERS

1. THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL.

2. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.

3. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS.

4. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY’S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIMS YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY’S / MANUFACTURERS/PRODUCERS/VENDORS’ SERVICES.

5. MILK-O DISCLAIMS AND ALL LIABILITY THAT MAY ARISE DUE TO ANY ISSUES WITH RESPECT TO THE PRODUCTS AVAILABLE ON PLATFORM. MILK-O IS NOT RESPONSIBLE FOR ANY WARRANTY, GUARANTEE, POST SALE CLAIMS, GENUINENESS OF LISTINGS, CONTENT, PRODUCTS AND SERVICES AS MILK-O IS JUST A RETAILER THAT PROCURES THE PRODUCTS FROM THE MANUFACTURER OR PRODUCER OR VENDOR. ALL THE CLAIMS RELATING TO THE PRODUCTS INCLUDING BUT NOT LIMITED TO PRODUCT LIABILITY CLAIMS, DAMAGES AND INJURIES WHICH MAY HAPPEN DUE TO CONSUMPTION SHALL BE  REFERRED TO THE CONCERNED MANUFACTURER/PRODUCER/VENDOR AND MILK-O SHALL BE ABSOLVED FOR ANY LIABILITY ARISING OUT OF SUCH CLAIM. CUSTOMER CAN SEEK MILK-O’S ASSISTANCE FOR GIVING ADDITIONAL INFORMATION IF REQUIRED PROVIDED THE SAME IS AVAILABLE WITH MILK-O.

6. WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH INFORMATION.

7. THE INFORMATION PROVIDED HEREUNDER IS PROVIDED “AS IS”. WE AND / OR OUR EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.

8. WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE PLATFORM. IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN.

9. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY ACCESSED THROUGH THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, NEITHER MILK-O NOR AFFILIATES OF MILK-O OR ITS OFFICERS, DIRECTORS, EMPLOYEES SHALL HAVE ANY LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF REVENUE OR PROFITS ARISING UNDER OR RELATING TO THE T&CS, THE MILK-O PLATFORM OR MILK-O SERVICES, EVEN IF ANY OF THE SAID PARTIES HAD BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF, THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MILK-O’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CAUSES WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION (WHETHER LIABILITY ARISES DUE TO NEGLIGENCE OR ANY OTHER TORT, BREACH OF CONTRACT, VIOLATION OF STATUTE, MISREPRESENTATION OR FOR ANY OTHER REASON), WILL AT ALL TIMES BE LIMITED TO RS. 5,000. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE, RELEASE, DISCHARGE AND HOLD HARMLESS MILK-O OR AFFILIATES OF MILK-O, AND EACH OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES, EXPENSES AND CAUSES OF ACTION ARISING OUT OF YOUR USE OF THE MILK-O PLATFORM AND/OR MILK-O SERVICE.

SECTION 13 – INTELLECTUAL PROPERTY

1. We own/have control or have licensed the copyright, trademark and all other intellectual property contained in this Platform, including but not limited to all design, formation of layout, listing order, text, images or links. We are either the owner of intellectual property rights or have the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform, and in the material published on it.

2. The Platform may provide opportunity for users to post reviews and other comments, questions, suggestions or other information (“User Content”) and all such User Content submitted by user shall not infringe or violate third party intellectual property rights and user hereby grants Milk-o a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable right and license to use such User Content.

3. You may print off one copy, and may download extracts, of any page(s) from the Platform for your personal reference and you may draw the attention of others within your organization to material available on the Platform.

4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5. You must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

6. If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. such individuals shall be prosecuted

SECTION 14 – TREATMENT OF INFORMATION PROVIDED BY YOU

1. We process information provided by you to us in accordance with our Privacy Policy.

SECTION 15 – THIRD PARTY CONTENT

1. We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

2. You acknowledge that when you access a link that leaves the Platform, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platform, although we are under no obligation to do so.

SECTION 16 – SEVERABILITY

If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms of Use are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

SECTION 17 – NON-ASSIGNMENT

You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

SECTION 18 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Bengaluru, India.

SECTION 19 – CONTACT US

Please contact us for any questions or comments regarding this Platform.

Grievance officer
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Varun Tripuraneni
Supr Infotech Solutions Private Limited
Office: First Floor, Indiqube Orion, 24th Main Road, Garden Layout, Sector 2, HSR Layout, Bangalore-560102.
Phone: +91 – 9699000035
Email: care@Milk-o.com
Time: Mon – Sat (10:00 am- 6:30 pm)

COOKIE POLICY

Last updated on 12th June, 2019

This Cookie Policy (“Cookie Policy”) is apart of and incorporated within and is to be read along with the Privacy Policy(“Policy”) and Term of Use. The capitalized terms used in this Cookie Policy, but not defined herein, shall have the meaning given to such terms in the Privacy Policy.


SECTION 1 – WHAT ARE COOKIES AND LOCAL STORAGE?
Cookies are small text files that are placed on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So, cookies served by Milk-o while you are on the Platform are first party cookies. Cookies served by companies that are not operating the domain you are visiting are called “third party cookies.” E.g., we may allow Google to set a cookie on your browser while you visit the Platform, and that would be a third-party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.

“Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner.

Local storage is a technology that allows a website or application to store information locally on your device. “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.


SECTION 2 – WHY DO WE USE THESE TECHNOLOGIES?
We use cookies and other identification technologies for various purposes, including: authenticating users, store information about you (including on your device or in your browser cache) and your use of our Services and the Platform, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services.


SECTION 3 – COOKIES USED BY US
Authentication  Cookies
Host: 
Milk-o
Purpose: 
These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can show you the appropriate experience and features such as your account information, order history and to edit your account settings.

Security and site  integrity cookies
Host: 
Milk-o
Purpose: 
We use these  cookies to support or enable security features to help keep Milk-o safe  and secure. For example, they enable us to remember when you are logged into  a secure area of the Services and help protect your account from being  accessed by anyone other than you.

Site features and  Services
Host: 
Milk-o, Facebook, Google
Purpose: 
These provide  functionality that help us deliver products and Services. For example,  cookies help you log in by pre-filling fields. We may also use cookies and  similar technologies to help us provide you and others with social plugins  and other customized content and experiences, such as making suggestions to  you and others.

Analytics and  research
Host: 
Google
Purpose: 
These are used to  understand, improve, and research products and Services, including when you  access the Milk-o website and related websites and apps from a computer or  mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our  partners may use these technologies and the information we receive to improve  and understand how you use websites, apps, products, services and ads.

Advertising
Host: 
Milk-o, Facebook, Google
Purpose: 
Things like  cookies and pixels are used to deliver relevant ads, track ad campaign  performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a  cookie, attribution service or another similar technology to determine  whether we’ve served an ad and how it performed or provide us with  information about how you interact with them.


SECTION 4 – DO WE USE THIRD PARTY COOKIES?
We use a number of suppliers that may also set cookies on your device on our behalf when you visit the Platform to allow them to deliver the services they are providing.

When you visit the Platform you may receive cookies from third party websites or domains. More information about these cookies may be available on the relevant third party’s website.

Additional Information About Third Party Analytics in use on the Platform:
Facebook Connect. For more information about what Facebook collects when you use Facebook buttons on the Platform, please see:
Facebook’s Policy

Twitter. For more information about what Twitter collects when you use the Platform, please see:
Twitter’s Policy

Google Analytics
: For more information about Google Analytics cookies, please see Google’s help pages and privacy policy:
Google’s Privacy Policy
Google Analytics Help pages

Please note that this is not an exhaustive list of all third party analytics providers that we work with.


SECTION 5 – HOW CAN I CONTROL COOKIES?
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.

If you disable the cookies that we use, this may impact your experience while on the Platform, for example you may not be able to visit certain areas of the Platform or you may not receive personalized information when you visit the Platform or you may also be unable to login to services or programs, such as logging into forums or accounts.

If you use different devices to view and access the Platform(e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Changing your Cookie Settings
The browser settings for changing your cookies settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details:
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

More information
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
About Cookies or www.allaboutcookies.org.

To be delighted,
Call / WhatsApp us on 9699000035
or write to us at care@Milk-o.com

CareersPrivacy PolicyTerms & ConditionsCookie PolicyFSSAI License

© 2020, Supr Daily

Website Terms Of Use

Last Revised: November 27, 2019

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE SERVICES PROVIDED BY MILK-O THRU THIS WEBSITE OR THROUGH THE MILKBAKSET APP (TOGETHER REFERRED HEREINAFTER AS THE “PLATFORM”), YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICES PROVIDED BY THE PLATFORM.

Milk-o E-Wallet (issued by Doorstep Retail Solutions Private Limited ) Terms & Conditions

These terms and conditions (“Terms and Conditions”) govern your use of the Prepaid Milk-o E-Wallet (“Milk-o Wallet”) created on the Platform for your usage towards ordering Milk-o services. This Milk-o Wallet is the property of Doorstep Retail Solutions Private Limited (“DRSPL”) to whom to whom it must be surrendered, upon request. The following terms and conditions shall apply to the prepaid account of your Milk-o Wallet. By using the Milk-o Wallet, you agree to the below mentioned Terms and Conditions. Please ensure that you have read carefully and understood these Terms and Conditions before using your Milk-o Wallet and also request you to keep a copy of these Terms and Conditions for your records. You further agree that by using the Milk-o Wallet, you confirm that you have read, understood and accepted the detailed Terms and Conditions of the Milk-o Wallet.

Eligibility

To be eligible for the Milk-o Wallet membership, you should be competent to enter into a contract i.e. you should have attained the age of majority according to the Indian law. Milk-o Wallet is not targeted towards, nor intended for use by anyone who has not attained the age of majority. Any person under the age of 18, may only use the Milk-o Wallet under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

About Your Account

Milk-o Wallet is issued to you by DRSPL. It allows you to load a rupee value onto your Milk-o Wallet for use only on on Milk-o Platform. The value associated with the Milk-o Wallet is not insured or guaranteed by any person or entity.

The rupee value that you load onto your Milk-o Wallet is a prepayment only for purchasing the goods and availing the services on Milk-o Platform in India unless otherwise specified.

Milk-o Wallet can be loaded on Milk-o Platform using either cash / credit card / debit card / upi / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities . One Milk-o Wallet cannot be reloaded by using any other registered/unregistered Milk-o Wallet.

DRSPL reserves the right not to accept any Milk-o Wallet or otherwise limit use of a Milk-o Wallet if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. Further, misuse of the Milk-o Wallet or its benefits in any manner may result in disablement of the Milk-o Wallet and/or withdrawal of benefits at the sole discretion of DRSPL. Please maintain the Milk-o Wallet safely and securely.

Loading Value in your Milk-o Wallet

Milk-o Wallet is automatically created and enabled as soon as you register for Milk-o Platform’s services while accepting these Terms and Conditions. The wallet gets activated by loading money in it either through cash / credit card / debit card / upi / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities by visiting the Milk-o website or Milk-o mobile app. Milk-o Wallet can be used as a mode of payment, whenever the Milk-o Wallet-holder purchases goods or services from Milk-o website or Milk-o mobile app. The minimum amount that must be initially loaded onto your Milk-o Wallet is INR 250 (Rupees Two Hundred Fifty only). The balance on the Milk-o Wallet does not have a validity or expiry period.

DRSPL may change the maximum and minimum amounts at any time by notifying you at the point of recharge, or on the Milk-o website (www.milk-o.in), and such change shall not constitute an amendment to these Terms and Conditions. No credit card, credit line, overdraft protection or deposit account is associated with a Milk-o Wallet. The balance loaded onto your Milk-o Wallet is non-refundable and may not be exchanged for cash or credit balance unless required by law in India. No interest, dividends or any other earnings on funds deposited to a Milk-o Wallet will accrue or be paid or credited to you by DRSPL.

All amounts loaded onto your Milk-o Wallet are held and denominated in Indian Rupees.

Fees and Expiration of Wallet Balances

DRSPL reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to your use of the Milk-o Wallet. The current charges for your Wallet are provided hereunder , the same are subject to change;

ServiceCharges 1 (Rs.)
RegistrationNIL
Account top up through credit card/debit card/net banking/upi/- e-wallet or any other electronic payment payment methodNIL
Payment for goods and servicesNIL
Account maintenance charges
● Active accountsRs 69 for 30 days
●Dormant account (i.e. Accounts with no purchase of goods done in the preceding 90 days)Rs 29 for 30 days
*Account maintenance charges are non-refundable and will be charged in advance for 30 days

All charges mentioned above are exclusive of applicable taxes including GST

Receipts and Statements

Milk-o Wallet holders are not sent statements of itemized transactions on their registered email id from a Milk-o Wallet account. You can check the balance of your Milk-o Wallet or review recent transactions on your Milk-o Wallet by logging into your Milk-o account on www.milk-o.in. or on the Milk-o mobile app.

You will need to use your Milk-o Wallet to make purchases for the goods and availing the services on Milk-o Platform. When you use your Milk-o Wallet, you will receive the details of your order and payment in the Account History section of your Milk-o account.. The Shopping Credits section of your Milk-o Account will provide the remaining balance of your Milk-o Wallet. You should check your order and payments details to ensure that your account balance is correct

Billing Errors, Corrections

DRSPL reserves the right to correct the balance of your Milk-o Wallet if there is reason to believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Milk-o Wallet, please email your concern at hello@milk-o.com. DRSPL will conduct an investigation and communicate the results and correct any error that after conducting a thorough investigation in a reasonable time-frame. If no error is found, a suitable explanation shall be communicated to you. DRSPL shall have no liability for any billing error unless you provide a notice within 30 days of the date of the transaction in question. You are requested to monitor your transactions and account balances accurately.

Registration, Liability for Unauthorized Transactions

You are responsible for all transactions associated with your Milk-o Wallet, including transactions claimed to be unauthorized. The Milk-o Wallet does not have a separate authentication password or PIN and can be used to make transactions once you have logged-in to the platform using Mobile Number-Password combination or Mobile number-OTP authentication. The mobile application remains in a state of permanent log-in and anyone with access to your mobile phone can have access to your application and thereafter use your Milk-o Wallet. You agree to take full responsibility of any unintended or unauthorized access to your Milk-o Wallet.

Blocking of Milk-o Wallet:

DRSPL reserves the right to block your Milk-o Wallet and/or discontinue, if DRSPL determines or observes in its sole discretion that there has been any fraudulent or unauthorized activities through your Milk-o Wallet.

Privacy Statement

You hereby authorize DRSPL to disclose your information to Government authorities or to competent authorities or to credit bureaus or to other third persons, to comply with the obligation under the law. You also authorize DRSPL to use your information for offering product and services to you, including from its associates/partners unless specified otherwise.

For information concerning how we collect, use and disclose information concerning the Milk-o Wallet and how to select privacy preferences regarding certain promotional communications, you should refer to our privacy statement mentioned on our website – https://www.milk-o.in/privacy-policy.html

Changes to these Terms and Conditions

DRSPL reserves the right to add, alter, amend and revise terms and conditions as well as the rules and regulations governing the Milk-o Wallet without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website www.milk-o.com

Cancellation of these Terms and Conditions

We may suspend or terminate these terms and conditions and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may also result from your fraudulent or unauthorized use of the Milk-o Wallet.

Governing Law

All disputes, in connection with Milk-o Wallet or its program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at Gurugram, Haryana only.

Disclaimers and Limits of Liability

DRSPL and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Milk-o Wallet, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. DRSPL does not represent or warrant that your Milk-o Wallets will always be accessible or accepted.

In the event that DRSPL or its affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Milk-o Wallet. DRSPL and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if DRSPL or its authorized representatives have been advised of the possibility of such damages. In no event shall DRSPL or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Milk-o Wallet through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control. DRSPL is not liable for non-fulfilment of any terms in full or in part due to any reason beyond its control.

The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this Terms and Conditions. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

The decision of the management of DRSPL is final and shall be binding at all times.

Assignment

We may assign all or part of these Terms and Conditions without such assignment being considered a change to these Terms and Conditions and without notice to you and shall be released from all liabilities The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the Terms and Conditions.

Entire Terms and Conditions, Construction

These Terms and Conditions is the complete and exclusive between you and DRSPL, and supersedes and merges all prior proposals and all or any other prior arrangement/agreements. In the event that any provision of these Terms and Conditions shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force, effect and shall be enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of these Terms and Conditions.

Copyright & Trademark

DRSPL and ASPL (“Aaidea Solutions Private Limited”), its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on Milk-o Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of DRSPL or any third party’s intellectual property rights. All rights, including copyright, in this Platform are owned by or licensed to DRSPL from ASPL. Any use of this Platform or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of DRSPL and/or ASPL. You may not modify, distribute or re-post anything on this Platform for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ASPL, DRSPL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark, license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DRSPL or ASPL endorsement, sponsorship or recommendation of the third party, information, product or service.

DRSPL or ASPL is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of ASPL or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by DRSPL, one of its affiliates or by third parties who have licensed their materials to DRSPL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of ASPL and DRSPL and is also protected by Indian and international copyright laws.

All rights not expressly granted are reserved.

In case of any grievances you can contact:

–Address Details:

Doorstep Retail Solutions Pvt Ltd
CIN: U52100HR2016PTC058127
Khewat/ Khata No 57, Killa No.3, Village & Post Office Kherki Daula
Near Manesar Toll Plaza, Gurugram, Gurgaon (Haryana), -122001

For any Inquiries or Questions In case of any queries please send us an email at:
hello@milk-o.com

Terms and Conditions

Personal Information

Doorstep Retail Solutions Pvt Ltd (“DRSPL”) is the licensed owner of the brand Milk-o and the website www.milk-o.in (”The Site”) from Aaidea Solutions Pvt Ltd (“ASPL”). DRSPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DRSPL on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by DRSPL in the manner provided in this Privacy Policy.

Services overview

As part of the registration process on the Site, DRSPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Services of the Site would be available to only selected geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

License & Site access

DRSPL grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DRSPL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DRSPL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of DRSPL and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or DRSPL’s name or ASPL’s name or trademarks without the express written consent of DRSPL. Any unauthorized use terminates the permission or license granted by DRSPL.

Account & Registration Obligations

All customer have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service. However Account created on the website www.milk-o.com would be for life time of the customers.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

Our Return and Refund policy entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

You Agree and Confirm
  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by DRSPL for redelivery shall be claimed from you.
  2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  3. You will provide authentic and true information in all instances where such information is requested of you. DRSPL reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the Site for any of the following purposes:
  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person’s use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or web sites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Color

We have made every effort to display the color of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color  will be accurate.

Modification of Terms & Conditions of Service

DRSPL may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Gurgaon shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by DRSPL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Gurgaon. The High Court of judicature at Haryana alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of DRSPL. Such disclosure, submission or offer of any Comments shall constitute an assignment to DRSPL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, DRSPL owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. DRSPL will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. DRSPL is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

DRSPL does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant DRSPL the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify DRSPL and its affiliates for all claims resulting from any Comments you submit. DRSPL and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

DRSPL and ASPL, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of DRSPL or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to DRSPL from ASPL. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of DRSPL and/or ASPL. You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ASPL, DRSPL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark, license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DRSPL or ASPL endorsement, sponsorship or recommendation of the third party, information, product or service.

DRSPL or ASPL is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of ASPL or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by DRSPL, one of its affiliates or by third parties who have licensed their materials to DRSPL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of ASPL and DRSPL and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law. ASPL and/or DRSPL and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless ASPL, DRSPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to ASPL or DRSPL or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or DRSPL. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. DRSPL may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to DRSPL. However Account created on the website www.milk-o.in would be for life time of the customers. Upon any termination of the User Agreement by either you or DRSPL, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. DRSPL’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Privacy Policy

Personal Information

Doorstep Retail Solutions Pvt, Ltd. (“DRSPL”) is the licensed owner of the brand milk-o and the website www.milk-o.in(”The Site”) from Aaidea Solutions Pvt. Ltd. (“ASPL”). DRSPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DRSPL on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by DRSPL in the manner provided in this Privacy Policy.

What information is, or may be, collected from you?

As part of the registration process on the Site, DRSPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile, phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we collect the Information?

DRSPL will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. DRSPL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

How is information used?

DRSPL will use your personal information to provide personalized features to you on the Site and to provide promotional offers to you through the Site and other channels. DRSPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. DRSPL will use this information to preserve transaction history as governed by existing law or policy. DRSPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. DRSPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of DRSPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom your information will be shared

DRSPL will not use your financial information for any purpose other than to complete a transaction with you. DRSPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with DRSPL’s business associates and partners. DRSPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition DRSPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What choice are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, DRSPL has in place appropriate physical, electronic and managerial procedures. For example, DRSPL servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although DRSPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that DRSPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: hello@milk-o.com

Policy updates

DRSPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

Doorstep Retail Solutions Pvt Ltd
CIN: U52100HR2016PTC058127
Khewat/ Khata No 57, Killa No.3, Village & Post Office Kherki Daula
Near Manesar Toll Plaza, Gurugram, Gurgaon (Haryana), -122001

Tel.: +91 9891448822
Email id: hello@milk-o.com

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Terms & Conditions

We are “milk-o” (https://milk-omilk.com), a brand of milk-o. Please read the following terms and conditions very carefully as your use of “milk-o” website https://milk-o.in (hereinafter referred to as “milk-o”) and good and services offered by “milk-o” are subject to your acceptance of and compliance with the following terms and conditions (hereinafter referred to as “Terms”). By browsing, accessing, subscribing to or using any of our services you agree that you have read, understood and are bound by the terms, regardless of how you subscribe to or use the goods and services. By mere use of the website you shall be contracting with milk-o.

In these terms, references to “Agreement” is a reference to these Terms and Conditions, the “Privacy Policy”, any order form and payment instructions provided to you; “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data, “you”, “your” and “yours” are references to you, the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by “milk-o”; “we”, “us”, “our”, and “milk-o” are references to “milk-o”; “Goods” is a reference to any goods which we may offer for sale from our Website from time to time; “Service” or “Services” is a reference to any service which we may supply and which you may request via our Website; “Partner”, “Partners” is a third party, which has agreed to co-operate with “milk-o” to prepare and / or deliver the Goods or Services; “Food Delivery” is a reference to perishable goods and services, which are provided by our Partners and for which our Partners take full responsibility; “Website” is a reference to our website https://milk-o.in  or our mobile application(s) on which we offer our Goods or Services.

“milk-o” reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these terms, “milk-o” grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the website and services offered by “milk-o”.


USER ACCOUNT AND REGISTRATION TERMS

Registering at “milk-o” is free service and you will receive a username and password upon completing the website’s registration process or completing a transaction. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your account. You agree to:

  • Immediately notify “milk-o” of any unauthorized use of your account or any other breach of security, and
  • Ensure that you exit from your account at the end of each session.

“milk-o” cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or “milk-o” has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, “milk-o” has the right to indefinitely suspend or terminate or block access of your membership with “milk-o” and refuse to provide you with access to the website.

If you are a guest / non-registered user you agree that upon reviewing the order at the website a user account will be auto created for you and the access to the same will be communicated to your e-mail provided.


ORDERING AND PAYMENT

You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

You authorize us to use, store or otherwise process your personal information in order to provide the Goods or Services and Delivery to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third-parties from time to time where this is required by law or in order for us to provide the Delivery, Goods or Service to you. More information can be found in our “Privacy Policy”.

Goods and Services purchased from “milk-o” are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services. Please note that some of our Goods and Services may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from “milk-o”.

Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Partner. When you place your order online, we will send you an e-mail to confirm that we have received it. This e-mail confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Partner will be able to fulfill your order. Once we have sent the confirmation e-mail we will check availability and delivery capacity, if the ordered Goods, Services and Delivery capacity are available, the Partner will accept the contract and confirm it to “milk-o”. If the details of the order are correct, the contract for the Goods or Services and Delivery will be confirmed by text message (SMS). If the Goods or Services are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.

All prices displayed on the Website are in Indian Rupees. Applicable Taxes are included where necessary. The total price for Goods or Services ordered, including Delivery charges and other charges, will be displayed on the “milk-o” Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. Credit or Debit Card, Net Banking, etc.

If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your Debit / Credit Card or Net Banking details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company or bank may also conduct security checks to confirm it is you placing the order.


DELIVERY

“milk-o” will only process the order after the payment has been processed in case of online payment. “milk-o” will try to deliver the order as per the order submitted by the user. Delivery periods quoted at the time of ordering are approximate and may vary. Goods or Services will be delivered to the address designated by you at the time of ordering. While we will take great care to ensure timely delivery, we take no responsibility for late delivery.

Further, we will not be liable for any loss caused to you by late delivery. If the Goods are not delivered within the estimated delivery time quoted by us, you may also contact us by phone or e-mail and we will try to ensure that you receive your order as quickly as possible. In case of a late delivery, the delivery charge will neither be voided nor refunded and all risk in the Goods and the Delivery shall pass to you upon delivery.

You must ensure that at the time of delivery of Goods or Services adequate arrangements, including instructions, access and / or authorizations where necessary, are in place for the safe delivery and acceptance of such goods or services. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery and acceptance and such Goods or Services shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.

The title and the risk of the orders shall pass onto you from “milk-o”, via its delivery personnel, upon delivering the order to you and you accepting the order. Every care shall be taken to deliver the order to the intended recipient. But, “milk-o” shall not be held responsible for any wrong delivery of the order based on the address given by the user or if any person imposes to be the actual recipient and takes delivery of orders.

Please note that it might not be possible for “milk-o” to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.


COMMUNICATIONS

When you use the website or send e-mails or other data, information or communication to “milk-o”, you agree and understand that you are communicating with “milk-o” through electronic records and you consent to receive communications via electronic records from “milk-o” periodically, as and when required. “milk-o” may communicate with you by e-mail, SMS, phone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding “milk-o” services through e-mail, SMS, phone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from “milk-o” you can unsubscribe to the communication through your account settings or by clicking on the ‘Unsubscribe’ link on the communication e-mail.


ACCEPTANCE OF PRIVACY POLICY

The User hereby consents, expresses and agrees that he has read and fully understands the “Privacy Policy” of “milk-o” with respect to the website. The user further consents that the terms and contents of such a “Privacy Policy” are acceptable to him/her.


CHARGES

Access to the “milk-o” website and membership is free. However, “milk-o” reserves the right to charge a fee and change its policies from time to time. “milk-o” reserves the right, without notice to you, to introduce new services and or modify existing services along with fees. Introduction of fees or modification to any existing fees is effective immediately upon implementation on the website.


USER CONDUCT & RULES

You agree and undertake to use the website strictly abiding by the following principles:

  • You will not upload, publish, host, transmit, display, modify, update or share any information that, in the sole discretion of “milk-o”:
  • Is grossly racial, harmful, sexual, harassing, defamatory, obscene, pornographic or otherwise unlawful in any manner whatsoever.
  • Involves an illegal or unauthorized use of copy righted work.
  • Is not belonging to you or to which you have no rights.
  • Refers to any website or URL that contains material that is inappropriate for “milk-o”.
  • Contains software viruses, computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
  • You will not promote or try to gain unauthorized access or exceed the scope of authorized access to “milk-o” and its connected network.
  • You will not interfere with another user’s use of the “milk-o” website.
  • You will not violate any law currently in force in India or outside.
  • You will not attempt or otherwise impersonate another person during the use of “milk-o” website.
  • You will not engage in or forward chain letters, surveys, contests, pyramid schemes with any association to “milk-o”.
  • You will not use any automatic device, program, or methodology including but not limited to “deep-link”, “page-scrape”, “robot”, “spider” or other such means, or any similar manual process, to access, acquire or copy any portion of the “milk-o” website or any content within.
  • You will not attempt to gain unauthorized access to any portion or feature of “milk-o” website, or any other systems or networks connected to “milk-o” website.
  • You will not probe, scan or breach the vulnerability of “milk-o” website or any network connected to “milk-o” website.
  • You will not engage in any activity that inflicts an unreasonable or abnormal load on the “milk-o” website or any systems or networks connected to the “milk-o”.
  • You will not use the website or any content for any purpose that is unlawful or prohibited by these Terms of Use.
  • You will not violate any of the terms and conditions of this agreement or any other terms and conditions contained elsewhere within “milk-o”.

EXACTNESS NOT GUARANTEED

Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.


WARRANTIES AND LIMITATION OF LIABILITY

All services offered and sold on “milk-o” are without warranties of any kind either expressed or implied. “milk-o” disclaims all or any warranty or liability from the purchase or use of the goods and services offered on “milk-o” to the fullest extent. Any warranties or after sale services if any offered by the partners or service providers on any order shall be serviced directly by such merchant or restaurant and “milk-o” will not be under any obligation to ensure compliance or handle any complaints related.

By accepting these terms and conditions you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food, beverages or other goods created by our Partner(s).

We disclaim any and all liability to you for the supply of the Goods and Services and Delivery to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services and Delivery. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising.

We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.

We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

If we have contracted to provide identical or similar order to more than one customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.

The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

In the event “milk-o” has a reasonable belief that there exists an abuse of vouchers and / or discount codes or in suspected instances of fraud, “milk-o” may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, “milk-o” reserves the right to seek compensation from any and all violators.


SEVERABILITY

If any provision of the terms is determined to be invalid or un-enforceable in whole or in part, such invalidity or un-enforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these terms shall continue to be in full force and effect.


INDEMNITY

You will indemnify, defend and hold harmless “milk-o” and its owner, licensee, affiliates, and their respective officers, directors and employees from and against any and all liabilities, claims, costs and damages (including legal fees and disbursements in connection therewith and interest chargeable thereon) that result from any breach of this Terms of Use, “Privacy Policy” and other policies, or your violation of any law, rules or regulations or the rights of a third party.


GOVERNING LAW

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in New Delhi.


INTELLECTUAL PROPERTY RIGHTS

All material on this site, including images, illustrations, graphics, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, icons, and hyperlinks, are protected by copyrights, trademarks are owned and controlled by “milk-o” unless otherwise noted. You agree to not use, copy, reproduce, republish, or distribute any content from the website in any way directly or indirectly without prior written authorization from “milk-o”.


PRICING / TYPOGRAPHICAL ERRORS

Order / menu / offers / prices are as shown on the website and are subject to incorrect data received from Partners and Service providers, technical issues and or typographical errors. “milk-o”, at its sole discretion, reserves the right to change the prices and products offered on the website to fix such errors or otherwise without any prior notice. “milk-o” reserves any right to cancel any order placed at an incorrect price.

“milk-o” also disclaims any guarantees of exactness in menu price as it appears on the website and ordered by you. The exactness of the menu price may differ due to partner variations, new menu introductions, menu modifications and other similar reasons. “milk-o” will make every effort to meet the user expectations but cannot not guarantee the exactness of the price and / or content.


PRODUCT DESCRIPTION

“milk-o” does not warrant that order / menu / offer description or other content of this site is accurate, complete, reliable, current, or error-free. Orders / menus / offer availability is subject to change without prior notice by “milk-o”.


CANCELLATION OF ORDER

“milk-o” reserves the exclusive right to refuse or cancel any transaction / order for partners and service providers that are listed at an incorrect price or are not available. This is enforceable irrespective of order confirmation or payment confirmation.

In case you wish to cancel your order, you must notify “milk-o” immediately through phone or the process listed on our website, and quote your order number. If we are able to accept your order cancellation based on the order lead time and other constraints, no cancellation fee applies. However, we might be unable to cancel your order for various reasons like preparation of Goods or Services has been begun or is completed and / or delivery personnel have already been dispatched.

We will not be able to refund any order, which has been already dispatched. In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.

In such events, where we cancel your order or accept cancellation of your order, if the payment has been processed by “milk-o”, the amount will be refunded via the same (or alternate available) mode of original payment and user will be notified of the same with a reasonable mode of communication within 14 working days. Please refer to our “Cancellation and Refund Policy” for further details.

Please send us any queries or questions related to these terms or the website to info@milk-o.in

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